About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing client interactions and satisfaction. This position is perfect for fresh graduates eager to start their careers in the logistics industry. You will be responsible for addressing client inquiries, providing timely support, and ensuring that our clients have a seamless experience.
As an Associate, you will work closely with various departments to resolve issues and improve processes. Strong communication skills and a proactive approach are essential in this role. This is an excellent opportunity to develop your professional skills in a fast-paced environment.
We welcome freshers who are ready to take on challenges and grow with us. If you are enthusiastic about building a career in client relations within the logistics sector, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Himmatnagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Himmatnagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Himmatnagar Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Himmatnagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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