About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client interactions and satisfaction. This position is ideal for recent graduates eager to start their careers in the logistics industry.
As an Associate, you will assist in managing client relationships, ensuring that their needs are met effectively and efficiently. Your communication skills will be key in addressing inquiries and supporting clients throughout their journey.
We welcome fresh graduates from any field to apply, providing an excellent opportunity to gain valuable experience in a leading logistics company. If you're ready to embark on a rewarding career path, this role could be the perfect fit for you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Hooghly clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Hooghly if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Hooghly West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Hooghly will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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