About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients in Hoshangabad. As a key member of the Client Relationship department, you will engage with clients, addressing their needs and ensuring their satisfaction with our logistics services.
The ideal candidate will have a graduation degree from any stream and a willingness to thrive in the dynamic logistics industry. This is an excellent opportunity for freshers looking to kickstart their careers in a reputable company.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, and we encourage recent graduates to apply. Your contributions will directly impact our client relationships and help us maintain our high standards of service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Hoshangabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Hoshangabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Hoshangabad Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Hoshangabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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