About the role
We are looking for a dedicated Associate to enhance the client experience in Hospet. As a part of our team, you will play a crucial role in ensuring our clients receive exceptional service in the logistics industry. This position is perfect for fresh graduates eager to start their careers in a dynamic environment.
The ideal candidate will possess a degree in any field and demonstrate a willingness to learn and adapt. You will be responsible for supporting client interactions, addressing inquiries, and providing solutions to enhance overall satisfaction. This is an excellent opportunity to gain hands-on experience in a fast-paced sector.
Joining our team means becoming part of a supportive workplace where your contributions are valued. We encourage freshers to apply and embark on a rewarding career path with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Hospet clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Hospet if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Hospet Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Hospet will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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