About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing the satisfaction of our clients in Howrah. This position is perfect for graduates eager to dive into the logistics industry. As an Associate, you will assist in managing client relationships and ensuring a seamless experience.
Your responsibilities will include addressing client inquiries, providing support, and collaborating with various departments to resolve issues. This role offers a great opportunity for freshers to develop their skills and gain valuable experience in a fast-paced environment.
We welcome candidates from all educational backgrounds who are enthusiastic about customer service and eager to learn. If you are ready to embark on a rewarding career path in logistics, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Howrah clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Howrah if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Howrah West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Howrah will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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