About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' journey in the logistics sector. As a key point of contact, you will assist in addressing client inquiries, ensuring their needs are met effectively and efficiently.
The ideal candidate is a recent graduate from any stream, eager to learn and develop within the leading logistics industry. You will have the opportunity to gain valuable experience and grow your career in a dynamic environment.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, along with the chance to work closely with experienced professionals and contribute to our commitment to client satisfaction.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Hubli clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Hubli if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Hubli Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Hubli will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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