About the role
Join our team as an Associate in Client Experience in Imphal, where you will play a vital role in enhancing the experience of our clients. As a fresh graduate, you will engage with clients, providing support and ensuring their needs are met in a timely and efficient manner. This position is ideal for individuals eager to start their careers in the logistics industry.
In this role, you will be responsible for building strong relationships with clients, addressing their inquiries, and assisting with logistical operations. Your proactive approach and excellent communication skills will be essential in delivering exceptional service and driving client satisfaction. We welcome freshers who are enthusiastic about learning and growing within the logistics sector.
We offer a competitive salary, and the opportunity to develop your skills in a dynamic environment. If you are ready to embark on a rewarding career path, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Imphal clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Imphal if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Imphal Manipur.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Imphal will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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