About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing client interactions and satisfaction. As a key member of the Client Relationship department, your responsibilities will include assisting clients with inquiries, providing timely solutions, and ensuring a seamless experience throughout their journey with us.
We welcome fresh graduates from any field to apply, as we believe in nurturing talent and providing comprehensive training in the logistics industry. This position offers a unique opportunity to develop your skills in a dynamic environment, contributing to our mission of delivering exceptional service.
The ideal candidate should be eager to learn, possess strong communication skills, and be ready to embrace challenges. If you are passionate about client engagement and looking to kickstart your career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Irinjalakuda clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Irinjalakuda if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Irinjalakuda Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Irinjalakuda will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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