About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' interactions with our logistics services. As a key member of the Client Relationship department, you will be responsible for addressing client inquiries, providing support, and ensuring a seamless experience.
We are looking for recent graduates from any field who are eager to start their careers in the logistics industry. This position offers the opportunity to develop your skills in a dynamic environment while contributing to our commitment to client satisfaction.
In this role, you will gain valuable experience and insights into the logistics sector, working closely with experienced professionals. Freshers are welcome to apply, and we encourage enthusiastic individuals to take the first step in their career with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jabalpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jabalpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jabalpur Madhya Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jabalpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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