About the role
Join our dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client interactions within the logistics industry. This position is perfect for recent graduates looking to kickstart their careers in a fast-paced environment.
As an Associate, you will engage with clients to understand their needs and ensure a seamless experience. Your responsibilities will include addressing inquiries, providing support, and contributing to the overall client satisfaction. This is an excellent opportunity to develop your skills in client relationship management.
We welcome freshers and encourage you to apply if you have a degree in any field. With a competitive salary range of INR 15,000 to 25,000 per month, this role offers a chance to grow your career in a leading logistics company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jamnagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jamnagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jamnagar Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jamnagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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