About the role
We are seeking an Associate for Client Experience in Jharia, focused on enhancing the overall experience for our clients in the logistics industry. The ideal candidate will have a graduation degree and a passion for providing excellent customer service.
As an Associate, you will engage with clients, address their inquiries, and ensure their needs are met efficiently. This role offers an exciting opportunity for fresh graduates looking to start their careers in a dynamic environment.
Join us to contribute to a leading logistics company and develop your skills in client relationship management, where your efforts will directly impact customer satisfaction and loyalty.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jharia clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jharia if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jharia Jharkhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jharia will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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