About the role
We are seeking a Client Experience Associate to enhance our clients' interactions in Jodhpur. This role is perfect for recent graduates eager to kickstart their career in the logistics industry. You will work closely with clients to ensure their needs are met and provide exceptional service.
The ideal candidate should possess strong communication skills and a willingness to learn. As part of our team, you will gain valuable experience in client relationship management and contribute to a dynamic work environment. Freshers are encouraged to apply, as we value enthusiasm and a proactive approach.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, with opportunities for growth within the company. Join us and be a part of a leading logistics firm where your contributions will make a difference.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jodhpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jodhpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jodhpur Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jodhpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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