About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall satisfaction of our clients in Jorhat. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry, developing your skills and contributing to our mission of delivering exceptional service.
In this position, you will engage directly with clients, addressing their inquiries and ensuring that their needs are met efficiently. Your proactive approach and strong communication skills will help foster positive relationships and improve client retention.
This is an excellent opportunity for freshers to kickstart their careers in a supportive environment. We welcome candidates from any academic background who are eager to learn and grow within the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Jorhat clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Jorhat if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Jorhat Assam.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Jorhat will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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