About the role
Join a dynamic team as a Client Experience Associate in Junagadh, where you will play a vital role in enhancing client satisfaction within the logistics sector. This position is perfect for recent graduates eager to start their careers in a fast-paced environment. You'll have the opportunity to interact with clients directly, addressing their needs and ensuring a seamless experience.
As a key member of the Client Relationship department, your responsibilities will include assisting clients with inquiries, resolving issues, and providing support to ensure their expectations are met. This role offers a chance to develop your communication and problem-solving skills while working alongside experienced professionals in the logistics industry.
If you are a motivated individual ready to take on challenges and grow within a reputable company, we encourage you to apply. Freshers are welcome to bring their enthusiasm and fresh perspectives to our team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Junagadh clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Junagadh if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Junagadh Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Junagadh will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
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