About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a vital role in enhancing our clients' interactions within the logistics sector. As a fresh graduate, you will have the opportunity to develop your skills while contributing to a leading company in the courier industry.
Your responsibilities will include assisting clients with inquiries, ensuring their needs are met, and fostering positive relationships. This entry-level position is perfect for individuals passionate about customer service and looking to start their career in a fast-paced environment.
We welcome fresh graduates from any discipline to apply. The role offers a competitive salary range of INR 15,000 to 25,000 per month, depending on your skills and experience. This is an excellent opportunity to grow professionally while being part of an innovative team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kaithal clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kaithal if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kaithal Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kaithal will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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