About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the satisfaction of our clients in Kancheepuram. As a fresh graduate, you will have the opportunity to engage with clients and assist in resolving their queries, ensuring a seamless experience with our logistics services.
This position is ideal for individuals who are eager to start their careers in the logistics industry. You will receive comprehensive training to equip you with the necessary skills to thrive in this dynamic environment. Strong communication and interpersonal skills are essential, as you will be the first point of contact for our clients.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for growth and development within the company. Freshers are encouraged to apply, and we look forward to welcoming motivated candidates who are ready to embark on a rewarding career path.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kancheepuram clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kancheepuram if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kancheepuram Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kancheepuram will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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