About the role
Join our dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing our clients' interactions within the logistics sector. We are seeking enthusiastic graduates ready to contribute to a leading logistics company in Karimnagar.
In this position, you will engage with clients to ensure their needs are met and their experiences are seamless. Your ability to communicate effectively and resolve issues promptly will be key to fostering strong relationships.
This role is ideal for fresh graduates eager to start their careers in a fast-paced environment. With a competitive salary range of INR 15,000 – 25,000 per month, this opportunity offers a solid foundation in the logistics industry.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Karimnagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Karimnagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Karimnagar Telangana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Karimnagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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