About the role
We are seeking a dedicated Associate for Client Experience in Karungapally, ideal for recent graduates looking to start their career in the logistics industry. In this role, you will be responsible for enhancing client interactions and ensuring a seamless experience for our customers. Your proactive approach will help build strong relationships and support our commitment to service excellence.
The ideal candidate should possess a graduation degree and have a passion for customer service. You will work closely with clients to address their needs and contribute to improving our service offerings. This position provides an excellent opportunity for freshers to gain valuable industry experience and develop professionally.
Join us to be part of a dynamic team in the logistics sector where your contributions can make a significant impact. We offer a competitive salary ranging from INR 15,000 to 25,000 per month, depending on qualifications and experience.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Karungapally clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Karungapally if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Karungapally Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Karungapally will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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