About the role
Join our dynamic team as a Client Experience Associate in Khurja, where you will play a crucial role in enhancing the overall experience of our clients in the logistics sector. This entry-level position is perfect for fresh graduates eager to make an impact in a fast-paced environment.
Your responsibilities will include assisting clients with their inquiries, providing support throughout their journey, and ensuring a seamless interaction with our services. We are looking for enthusiastic individuals who are ready to learn and grow within the logistics industry.
As part of our team, you will be offered competitive compensation and the opportunity to develop your skills in a supportive environment. Freshers are encouraged to apply and embark on a rewarding career with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Khurja clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Khurja if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Khurja Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Khurja will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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