About the role
We are seeking an Associate for our Client Experience team in Korba, focused on enhancing the overall experience for our clients in the logistics sector. The ideal candidate will be a recent graduate, eager to contribute to a dynamic team in a fast-paced environment.
As an Associate, you will engage with clients to address their needs and ensure satisfaction with our services. This role offers a unique opportunity to gain valuable experience in the logistics industry while developing strong communication and problem-solving skills.
We welcome freshers to apply, providing a supportive environment for growth and learning. If you are ready to embark on a rewarding career in client relations, we encourage you to join us!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Korba clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Korba if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Korba Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Korba will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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