About the role
We are seeking a dedicated Associate to enhance the client experience in Kota within the logistics sector. This role is perfect for recent graduates looking to start their careers in a dynamic environment. As an Associate, you will engage with clients, ensuring their needs are met and providing exceptional service.
The ideal candidate should possess strong communication skills and a proactive attitude. You will work closely with the client relationship team to support various initiatives and contribute to improving client satisfaction. Freshers are encouraged to apply, as this is an excellent opportunity to gain valuable industry experience.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kota clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kota if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kota Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kota will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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