About the role
Join our team as an Associate focused on enhancing the client experience in Kota's logistics sector. This entry-level role is an excellent opportunity for recent graduates eager to kickstart their careers in a fast-paced environment. In this position, you will actively engage with clients, addressing their needs and delivering exceptional service that fosters positive relationships.
The ideal candidate will demonstrate strong communication skills and a proactive approach to problem-solving. You will collaborate closely with the client relationship team to support various initiatives aimed at boosting client satisfaction. This role offers freshers the chance to gain meaningful industry experience while contributing to a client-centric culture.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kota clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kota if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kota Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kota will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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