About the role
Join a dynamic team as an Associate focused on enhancing client experiences in Kullu. This role is perfect for recent graduates eager to start their careers in the logistics industry. You will be responsible for engaging with clients and ensuring their needs are met effectively.
As an Associate, you will work in a fast-paced environment, assisting clients with inquiries and providing solutions to improve their overall experience. Strong communication skills and a passion for customer service are essential. Freshers are encouraged to apply, making this a great opportunity to kickstart your career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kullu clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kullu if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kullu Himachal Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kullu will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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