About the role
Join a dynamic team as an Associate in Client Experience, where you'll play a crucial role in enhancing client satisfaction in the logistics industry in Kumbakonam. This position is ideal for recent graduates who are eager to make a positive impact on customer interactions and contribute to a leading logistics company.
As an Associate, you will be responsible for assisting clients with their inquiries, ensuring they receive the support they need. You'll work closely with various departments to streamline processes and improve the overall client experience. Strong communication skills and a proactive attitude are essential for success in this role.
This is an excellent opportunity for freshers to kickstart their careers in the logistics sector, with a competitive salary range of INR 15,000 to 25,000 per month. If you're ready to embrace a challenging and rewarding role, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Kumbakonam clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Kumbakonam if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Kumbakonam Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Kumbakonam will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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