About the role
As an Associate in Client Experience, you will play a crucial role in enhancing client interactions and ensuring satisfaction within the logistics industry. Your primary responsibilities will include addressing client inquiries, providing timely support, and fostering positive relationships to improve overall service quality.
The ideal candidate should possess a degree in any field and demonstrate strong communication and interpersonal skills. A willingness to learn and adapt to the dynamic environment of the logistics sector is essential.
This role offers fresh graduates an excellent opportunity to gain hands-on experience in client relationship management while working with a leading company in the courier and logistics industry. You will be part of a supportive team that values growth and professional development.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Lucknow clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Lucknow if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Lucknow Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Lucknow will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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