About the role
We are seeking a dynamic Associate to join our Client Experience team in Madurai. This role is ideal for recent graduates looking to kickstart their careers in the logistics industry. As an Associate, you will be responsible for enhancing client interactions and ensuring a positive experience throughout their journey with us.
The ideal candidate will possess strong communication skills and a customer-oriented mindset. You will work closely with clients to address their needs and provide effective solutions, contributing to the overall success of our operations. Freshers are encouraged to apply, as we value enthusiasm and a willingness to learn.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing an excellent opportunity to grow within a leading logistics company. Join us in making a difference in our clients' experiences!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Madurai clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Madurai if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Madurai Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Madurai will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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