About the role
We are seeking a Client Experience Associate to enhance the interactions and satisfaction of our clients in Malegaon. As a key member of our team, you will play an essential role in supporting client relationships within the logistics industry.
The ideal candidate will have a graduation degree in any stream and be eager to learn and grow in a fast-paced environment. This position is perfect for fresh graduates looking to start their career in a leading logistics company.
In this role, you will engage with clients to understand their needs and provide effective solutions, ensuring a positive experience. If you are motivated, detail-oriented, and ready to contribute to a dynamic team, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Malegaon clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Malegaon if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Malegaon Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Malegaon will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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