About the role
As a Client Experience Associate, you will be instrumental in enhancing client interactions and ensuring their satisfaction within the logistics industry. This role involves engaging with clients to understand their specific needs and providing tailored solutions that foster strong relationships. Ideal candidates will possess a graduation degree in any stream and demonstrate a genuine eagerness to learn and grow in a dynamic environment.
Your responsibilities will include responding to client inquiries, managing feedback, and collaborating with internal teams to improve service delivery. This position is particularly suited for fresh graduates eager to kickstart their careers in logistics. If you are detail-oriented, motivated, and ready to contribute to a vibrant team, we welcome your application.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Malegaon clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Malegaon if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Malegaon Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Malegaon will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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