About the role
As an Associate in Client Experience, you will play a crucial role in enhancing client satisfaction and engagement within the logistics sector. Your responsibilities will include addressing client inquiries, resolving issues, and ensuring positive interactions that foster strong client relationships.
The ideal candidate should possess a graduation degree in any field, along with a proactive attitude and a willingness to learn in a fast-paced environment. This role is perfect for freshers looking to begin their careers, as it offers valuable experience and skill development.
This position presents an excellent opportunity to grow professionally while contributing to the success of a leading logistics company. If you are enthusiastic about delivering exceptional client service and are ready to take the first step in your career, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Mandi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Mandi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Mandi Himachal Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Mandi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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