About the role
As an Associate in Client Experience, you will play a crucial role in enhancing client satisfaction and engagement. Your primary responsibilities will include addressing client inquiries, providing timely support, and ensuring a smooth communication flow between clients and the company. This position requires strong interpersonal skills and a commitment to delivering exceptional service.
The ideal candidate should possess a graduate degree in any field and be eager to start a career in the logistics industry. Freshers are encouraged to apply, as this role provides valuable training and development opportunities within a dynamic team environment.
In this position, you will have the chance to learn about the logistics sector and contribute to the overall client experience strategy. Join us to be part of a team that values innovation and client satisfaction.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Mandya clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Mandya if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Mandya Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Mandya will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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