About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' interactions and satisfaction. As a fresh graduate, you will have the opportunity to work in the fast-paced logistics industry, contributing to the seamless delivery of services.
In this role, you will engage with clients, addressing their inquiries and ensuring a smooth experience throughout their journey with us. Your communication skills and proactive approach will be essential in fostering positive relationships and resolving any issues that may arise.
This position is ideal for recent graduates looking to start their careers in a supportive environment within the courier and logistics sector. We welcome freshers to apply and embark on a rewarding career path.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Marthahalli clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Marthahalli if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Marthahalli Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Marthahalli will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Marthahalli – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Marthahalli – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Marthahalli – Freshers job at Workers Town?
How many jobs are currently available in Marthahalli?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Marthahalli?
Listing last updated