About the role
The Associate - Client Experience role in Meerut focuses on enhancing the overall client experience within the logistics sector. As a key member of the Client Relationship department, you will engage with clients to address their queries and ensure their needs are met effectively.
Ideal candidates should hold a graduation degree from any discipline and be eager to develop their skills in a dynamic environment. Freshers are encouraged to apply, bringing their enthusiasm and fresh perspectives to the team.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for professional growth in a leading logistics company. Join us and contribute to delivering exceptional service to our clients.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Meerut clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Meerut if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Meerut Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Meerut will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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