About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the experience of our clients in Moradabad. As a fresh graduate, you will be part of a dynamic environment within the logistics industry, where your contributions will directly impact client satisfaction and service quality.
Your responsibilities will include managing client interactions, addressing queries, and ensuring smooth communication between clients and our operations team. This role is ideal for individuals who are eager to learn and grow in a fast-paced environment. We welcome freshers from any stream to apply and embark on a fulfilling career journey with us.
In addition to gaining valuable experience, you will have the opportunity to develop your skills and advance your career in the logistics sector. Join us and be part of a team that values innovation and client-centric approaches.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Moradabad clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Moradabad if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Moradabad Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Moradabad will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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