About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing client interactions within the logistics sector. We seek enthusiastic graduates who are eager to start their careers and contribute to improving customer satisfaction.
As an Associate, your responsibilities will include assisting clients with inquiries, ensuring their needs are met, and supporting the overall client relationship management process. You'll have the opportunity to learn and grow in a dynamic environment, surrounded by experienced professionals in the logistics industry.
This role is ideal for fresh graduates looking to begin their careers in a fast-paced environment. We welcome applications from individuals ready to embrace challenges and develop their skills in client service.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Muvattupuzha clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Muvattupuzha if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Muvattupuzha Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Muvattupuzha will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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