About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing client satisfaction within the logistics industry. As a fresh graduate, you'll have the opportunity to engage with clients, address their inquiries, and ensure a seamless service experience. Your contributions will directly impact our client relationships and help us maintain high service standards.
We are looking for candidates who are enthusiastic and ready to embrace the challenges of a dynamic work environment. Strong communication skills and a commitment to customer service are essential. This position offers a chance to develop your professional skills in a leading courier and logistics company.
We welcome freshers to apply, providing an excellent entry point into the logistics sector. Enjoy a competitive salary ranging from INR 15,000 to 25,000 per month, with opportunities for growth and advancement.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Muzaffarnagar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Muzaffarnagar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Muzaffarnagar Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Muzaffarnagar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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