About the role
As an Associate in Client Experience, you will play a vital role in enhancing client satisfaction within the logistics industry. Your primary responsibilities will include engaging with clients, addressing their queries, and ensuring a seamless experience throughout their interactions. This position is ideal for recent graduates who are eager to learn and grow in a dynamic environment.
We are looking for candidates with strong communication skills and a customer-focused mindset, which are essential for success in this role. You will be part of a supportive team that encourages personal and professional development. This position offers a great opportunity for freshers to gain valuable experience and skills in a fast-paced industry.
Join us to kickstart your career in logistics, where you can contribute to our mission of delivering exceptional service to our clients. The potential for career advancement is significant, making this an ideal entry point into the logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Nagpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Nagpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Nagpur Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Nagpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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