About the role
As an Associate in Client Experience, you will play a vital role in enhancing the overall experience of our clients in New Delhi. Your responsibilities will include assisting clients with inquiries, resolving issues, and providing support to ensure a seamless service experience. A strong focus on customer satisfaction is essential.
We are looking for recent graduates from any stream who are eager to begin their careers in the logistics and courier industry. The ideal candidate will possess excellent communication skills and a proactive attitude. This is a great opportunity for freshers to gain valuable experience in a dynamic environment.
In this role, you will also have the chance to work closely with a dedicated team, contributing to various projects aimed at improving client relationships and service delivery. If you are ready to embark on a rewarding career path, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving New Delhi clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to New Delhi if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of New Delhi Delhi.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from New Delhi will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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