About the role
Join a dynamic team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall experience of our clients in Palanpur. As a key member of the Client Relationship department, you will engage with clients to understand their needs and provide exceptional support.
This position is ideal for recent graduates from any field who are eager to start their career in the logistics industry. You will be responsible for assisting clients with inquiries, resolving issues, and ensuring satisfaction with our services.
With a competitive salary ranging from INR 15,000 to 25,000 per month, this role offers freshers a great opportunity to gain valuable experience in a leading logistics company. We welcome enthusiastic individuals who are ready to contribute to our mission of delivering outstanding client experiences.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Palanpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Palanpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Palanpur Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Palanpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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