About the role
As an Associate in Client Experience, you will play a pivotal role in enhancing the overall experience of our clients in Palasa Kasibugga. This position is ideal for fresh graduates eager to start their careers in the logistics industry. You will be responsible for engaging with clients, addressing their inquiries, and ensuring their needs are met promptly and effectively.
The ideal candidate should possess excellent communication skills and a customer-centric attitude. You will work in a dynamic environment, collaborating with various teams to improve client satisfaction and contribute to operational efficiency. This role offers a great opportunity to learn and grow within a leading logistics company.
If you are a recent graduate and ready to take on challenges in a fast-paced industry, we encourage you to apply. Join us to make a significant impact on our clients' experiences!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Palasa Kasibugga clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Palasa Kasibugga if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Palasa Kasibugga Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Palasa Kasibugga will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
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