About the role
We are looking for an enthusiastic Associate to join our Client Experience team in Panvel. In this role, you will be pivotal in enhancing our clients' experiences by providing exceptional support and addressing their needs effectively. The ideal candidate should have a degree in any field and a passion for working in the logistics industry.
As an Associate, you will engage with clients, help resolve inquiries, and ensure that our services meet their expectations. This is an excellent opportunity for fresh graduates to kickstart their careers in a dynamic environment. Your ability to communicate effectively and work collaboratively will be essential for success in this role.
If you are a motivated individual eager to learn and grow within the logistics sector, we encourage you to apply. We value fresh perspectives and are excited to welcome new talent to our team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Panvel clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Panvel if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Panvel Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Panvel will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Panvel – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Panvel – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Panvel – Freshers job at Workers Town?
How many jobs are currently available in Panvel?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Panvel?
Listing last updated