About the role
As an Associate in Client Experience, you will play a vital role in ensuring customer satisfaction and enhancing client relations in the logistics sector. Your responsibilities will include assisting clients with inquiries, resolving issues, and providing support to improve their overall experience. You will work closely with the team to implement strategies that drive client engagement and retention.
The ideal candidate is a recent graduate from any stream, eager to learn and grow within the logistics industry. Strong communication skills and a customer-oriented approach are essential for success in this role. You will have the opportunity to develop your skills in a dynamic environment while contributing to the success of the team.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, providing a great starting point for freshers looking to embark on their careers in client relations. Join us in Pathankot and be part of a leading logistics company dedicated to delivering exceptional client experiences.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Pathankot clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Pathankot if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Pathankot Punjab.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Pathankot will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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