About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing our clients' journey in the logistics industry. As a fresh graduate, you will have the opportunity to develop your skills while working in a dynamic environment that values innovation and customer satisfaction.
Your responsibilities will include assisting clients with inquiries, providing support throughout their experience, and collaborating with team members to ensure high-quality service delivery. This position is ideal for individuals who are eager to learn and grow within the logistics sector.
We welcome fresh graduates from all streams to apply, and we offer a competitive salary range of INR 15,000 to 25,000 per month. If you are ready to embark on an exciting career path and make a difference in our clients' experiences, we encourage you to apply today.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Patna clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Patna if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Patna Bihar.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Patna will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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