About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall experience of our clients. This position is ideal for recent graduates who are eager to start their careers in the logistics industry. You will be responsible for engaging with clients, addressing their inquiries, and ensuring their needs are met effectively.
As an Associate, you will work closely with the Client Relationship department, collaborating with team members to deliver exceptional service. This role requires strong communication skills and a proactive attitude, as you will be the first point of contact for our clients. If you are a graduate with a passion for customer service, we encourage you to apply.
We welcome freshers to apply, offering a salary range of INR 15,000 to 25,000 per month based on qualifications and experience. This is an excellent opportunity to kickstart your career in a dynamic and supportive environment.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Perumbavoor clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Perumbavoor if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Perumbavoor Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Perumbavoor will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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