About the role
Join us as an Associate in Client Experience, where you will play a key role in enhancing our clients' experiences in Porbandar. This position is perfect for recent graduates looking to start their career in the logistics industry. You will be responsible for engaging with clients, understanding their needs, and providing solutions that enhance satisfaction and loyalty.
As an Associate, you will work closely with our client relationship team to ensure seamless communication and effective service delivery. Your ability to listen and respond to client inquiries will be essential in maintaining strong relationships. We value fresh perspectives and encourage new ideas that contribute to our success.
This role offers a competitive salary ranging from INR 15,000 to 25,000 per month. If you are a motivated graduate eager to grow within a dynamic industry, we invite you to apply and become part of our team in Porbandar.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Porbandar clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Porbandar if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Porbandar Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Porbandar will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Porbandar – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Porbandar – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Porbandar – Freshers job at Workers Town?
How many jobs are currently available in Porbandar?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Porbandar?
Listing last updated