About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing client interactions in the logistics sector. As a graduate fresher, you will have the opportunity to develop your skills while contributing to our commitment to exceptional service.
Your responsibilities will include assisting in client communications, gathering feedback, and ensuring a seamless experience throughout the customer journey. This role is perfect for individuals who are eager to learn and thrive in a fast-paced environment.
We welcome fresh graduates from any field to apply. If you are passionate about client relations and ready to embark on a rewarding career in the logistics industry, we encourage you to apply today.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Punalur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Punalur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Punalur Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Punalur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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