About the role
Join a dynamic team as an Associate in Client Experience, where you will play a key role in enhancing the satisfaction of our clients in Puttur. As a vital part of the client relationship department, you will engage with customers, address their inquiries, and ensure a seamless experience.
This position is ideal for recent graduates from any stream who are eager to start their careers in the logistics industry. You will receive comprehensive training and support to help you develop your skills and grow within the company.
We offer a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for career advancement. Freshers are encouraged to apply and embark on an exciting journey in the courier and logistics sector.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Puttur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Puttur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Puttur Karnataka.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Puttur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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