About the role
Join our team as an Associate in Client Experience in Raipur, where you will play a vital role in enhancing the experience of our clients in the logistics industry. As a fresh graduate, you will have the opportunity to develop your skills and contribute to a dynamic team focused on delivering exceptional service.
Your responsibilities will include assisting clients with their inquiries, providing support throughout their journey, and ensuring their needs are met effectively. We value fresh perspectives, and your role will be essential in fostering strong relationships with our clients.
This entry-level position offers a competitive salary range of INR 15,000 to 25,000 per month, providing you with a solid foundation for your career in logistics. If you're a motivated graduate looking to kickstart your career, we encourage you to apply and become a part of our innovative team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Raipur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Raipur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Raipur Chhattisgarh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Raipur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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