About the role
We are seeking a motivated Associate for our Client Experience team in Rajahmundry. In this role, you will be responsible for enhancing the overall experience of our clients in the logistics sector. As a key point of contact, you will assist clients with inquiries, provide support, and ensure their needs are met efficiently.
The ideal candidate should be a graduate from any stream and possess strong communication skills. A positive attitude and a willingness to learn are essential, as freshers are encouraged to apply. This is an excellent opportunity to start your career in the dynamic logistics industry.
You will be part of a supportive team that values collaboration and growth. With a competitive salary range of INR 15,000 – 25,000 per month, this position offers a chance to develop your skills and advance within the company.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rajahmundry clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rajahmundry if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rajahmundry Andhra Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rajahmundry will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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