About the role
Join a dynamic team as an Associate in Client Experience, where you will play a vital role in enhancing our clients' experiences in the logistics sector. As a key member of the Client Relationship department, you will engage with clients to understand their needs and ensure their satisfaction with our services.
This position is ideal for recent graduates from any stream who are eager to start their careers in a leading logistics company. You will receive training and support to develop your skills in client management and communication, contributing to a positive client journey.
We invite freshers to apply and be part of a collaborative environment that values growth and innovation. If you are motivated and ready to take on new challenges, this is the perfect opportunity for you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rajapalayam clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rajapalayam if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rajapalayam Tamil Nadu.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rajapalayam will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Rajapalayam – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Rajapalayam – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Rajapalayam – Freshers job at Workers Town?
How many jobs are currently available in Rajapalayam?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Rajapalayam?
Listing last updated