About the role
As an Associate in Client Experience, you will play a vital role in enhancing our clients' experiences in Rajkot. Your main responsibilities include assisting clients with inquiries, providing product information, and ensuring timely resolution of any issues. This position is ideal for freshers looking to start their careers in the dynamic logistics industry.
The ideal candidate will hold a degree in any field and possess strong communication skills. You will gain hands-on training and support, allowing you to develop your skills in client relationship management. Join our dedicated team and contribute to a culture that values innovation and customer satisfaction.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rajkot clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rajkot if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rajkot Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rajkot will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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