About the role
As an Associate in Client Experience, you will play a vital role in enhancing the experience of our clients in Rajkot. Your responsibilities will include assisting clients with inquiries, providing product information, and ensuring timely resolution of issues.
The ideal candidate will hold a degree in any stream and be eager to work in the dynamic logistics industry. Freshers are encouraged to apply, as this position offers an excellent opportunity to kickstart your career.
In this role, you will benefit from hands-on training and support to develop your skills in client relationship management. Join us to be part of a team that values innovation and customer satisfaction.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rajkot clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rajkot if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rajkot Gujarat.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rajkot will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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