About the role
Join our team as an Associate in Client Experience in Rohtak, where you will play a crucial role in engaging with clients and enhancing their satisfaction with our logistics services. This position is ideal for freshers looking to kickstart their careers in a fast-paced environment.
Your primary responsibilities will include assisting clients with inquiries and resolving issues promptly. You'll provide essential support throughout their journey, ensuring they receive the best possible service. With a focus on exceptional customer service, you will help build lasting relationships with our clients.
In this dynamic role, you will work closely with a supportive team, gaining valuable experience in the courier and logistics industry. We welcome individuals who are eager to learn and grow, making this an excellent opportunity to develop your skills and advance your career.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Rohtak clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Rohtak if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Rohtak Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Rohtak will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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