About the role
We are seeking a motivated Associate to join our Client Experience team in Roorkee. In this role, you will be responsible for enhancing the experience of our clients within the logistics sector. You will engage with customers to understand their needs and provide effective solutions, ensuring a high level of satisfaction.
The ideal candidate should have a graduation degree in any field and possess strong communication skills. This position is open to fresh graduates eager to start their career in a dynamic environment. You will receive training and support to help you excel in your role.
Working with us provides you with the opportunity to grow in the leading logistics industry while contributing to client success. Join us and be part of a team that values innovation and customer care.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Roorkee clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Roorkee if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Roorkee Uttarakhand.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Roorkee will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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